Preparing for chimney service

Have the basic details ready

Start with your name, phone number, and the property's ZIP code. Say whether you're asking about chimney sweeping, cleaning, repair, or a concern you're unsure how to describe.

If you have previous service notes at hand, you can mention them. You don't need to locate every record before calling.

Write down your questions

Keep a short list of what you'd like to discuss. This can include the requested work, pricing, and appointment availability.

If there is something you don't understand about a proposed appointment, ask before confirming it. A written list can help you remember the questions that matter to you.

Discuss access arrangements

Mention practical details such as who will coordinate access or whether a property manager needs to be involved. Ask what arrangements are needed for the particular visit.

Don't put door codes, keysafe details, or other private access instructions in the website form. Discuss any necessary access information directly.

Confirm the appointment separately

Submitting the contact form does not reserve a date or time. Confirm the appointment details directly with Royal, including what to do if your availability changes.

This guide is about communication and scheduling. It does not provide instructions for cleaning, examining, or altering a chimney.

Contact Royal

Call (878) 787-7592 or send a request with your ZIP code and question. Royal serves Pittsburgh, PA and surrounding areas within a 10-mile radius.